When I met Katy just before Christmas in the foyer of a rather lovely hotel near London she had a problem. She explained that she thought she was rather nicely being set up by a colleague to undertake a project at work...a project of epic proportions, that as far as she could see, was entirely unachievable in the time frame available. What's more, if the company failed to deliver this project to a high standard, the ramifications would stretch far and wide.
It seems that no-one in authority actually wanted to volunteer to take this project on and in various e-mail communication, the inference would be that Katy had already agreed...she hadn't!
The situation was this. Colleagues were already assuming that Katy was the project leader and were therefore directing their questions to her by telephone and e-mail, questions she had no answers for. A meeting was due the following week concerning the project and the way forward. Katy was unsure what her seniors thought and she was unsure who was involved in manipulating the situation thus far. The one thing she was sure about, was that she didn't want the project and she told me she needed a strategy to understand the relationship of those in charge, to both the project, and to each other. She also wanted a deflection strategy to ensure she wasn't put directly in the firing line and left in a weak strategic position.
What Katy has never felt comfortable with however, like many women, is saying 'No'. To actually say no to this project was something she was convinced she wouldn't be able to do. Katy's goal for the session was to find appropriate strategies that put her in a position of strength and to not agree to undertake any part of the project - all without her actually having to say the word 'No'!
Several café lattes later, she had not only formulated a strong, clear vision of what she needed to do at the meeting, but she had back up plans for just about every outcome we could envisage! Katy left our meeting with purpose, a real sense of conviction and the poise that only a woman who's really in control will appreciate!
I met her again last night. Same location. More café lattes. Perfect outcome.
The meeting went so well that she didn't need her back up plans, just her main strategy. She avoided being set up and not only she avoid saying 'No', she barely spoke at all!
The plan worked so well that I asked if it would be ok to share her strategy with you, she agreed wholeheartedly and so here it is;
Say less than usual
Instead of talking at the table and taking charge, which is her usual behaviour and probably why she'd been headlined to take the lead of the project in the first place, Katy sat further back in her seat and at one point, she noticed that 20 minutes had gone by without her saying a word! Instead, she watched the body language of those around the table. She listened for what their plans were and for what they seemed to be expecting. She noticed lots of shifty eye contact and noticed that two people had been involved in trying to set her up, not just the one! Katy said she wouldn't have noticed that subtle team work if she'd been busy talking and trying to express her own opinions and concerns.
Don't let others see you have a plan
When we first started our coaching session before Christmas, Katy's first mind set was 'If they're going to set me up with an impossible project, I'll time line it and manage it to within an inch of its life to make sure it's the biggest success they've ever seen!'. Again, this was probably the reason she'd been chosen to head this project in the first place. However, when she spoke about what that would involve in more detail, she realised that by coming to the meeting with plans and time lines, that would be tantamount to agreeing to head the project! Quite the reverse of her goal. Katy devised a plan (obviously!) but didn't let the board know. That way, she wasn't putting herself forward but she did feel more prepared if there seemed no way out.
Don't always give the solutions
Katy is a problem solver. She's good at problems and has a talent for making things happen. On this occasion, this strength was going to land her with problems. Instead of jumping in with solutions, she watched and gave others the opportunity to solve their own departmental issues. While it was obvious from the table that they were waiting for her to lean forward and sort everything out, she didn't, she hung back, in silence. The outcome left Katy wondering why she hadn't used these techniques before. She was amazed to see the positive impact they had all on kinds of issues and over the last six weeks, she has continued to use these techniques effectively on at least a dozen different scenarios, with HoD's, junior staff, board members and her team.
What would work for you? If you've got a situation that's uncomfortable, steeped in office politics, where your confidence has taken a hit or those around you are playing games, consider a coaching session to give you a strategy to deal with it differently. Only you will know what to do, give yourself the chance to discover your best strategy yet!
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